Call Center Specialist
Location: Yerevan, Armenia
Job Type: Full-Time
Brainstorm Technologies is looking for a Call Center Representative that will be the liaison between our company and its customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
The following position has Sliding Shifts (Night shift)
- Answer customer’s phone calls and provide necessary information
- Identify the needs of customers, resolve issues, and provide solutions
- Handle customer concerns with sensitivity and patience; follow up on situations to ensure repeat business and customer satisfaction.
- Researching required information using available resources
- Displays the ability to work in a collaborative and team-oriented environment.
- Relevant work experience is an advantage
- Bachelor’s degree in communications or a related field
- Superb written and verbal communication skills in English are a must
- Strong written & verbal communication skills
- Familiarity with CRM systems is a plus
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
All interested and qualified candidates can send their CVs to the following email: email@example.com.
Please indicate the position title in the subject line. The company thanks all interested applicants; however, only shortlisted candidates will be contacted for an interview.